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Restrap - Limited Lifetime Warranty Policy

Bikesportz Support Team
  • Updated

WARRANTY POLICY

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Restrap products carry a LIFETIME WARRANTY to be free of defects in materials and workmanship with exception of consumable and wearable products which are stated below. This limited warranty does not cover modified products or damage caused by improper care, abuse, accident or the natural breakdown of materials over time as a result of reasonable wear and tear.


We will cover the cost to repair or replacement, at our discretion, if any item is found to be defective in materials or workmanship. Items must be returned "cleaned" - items returned with loose dirt or debris will not be repaired and will be returned to the sender.


This limited warranty goes into effect from the original date of purchase and applies to the original owner. Any damage to or loss of the contents of a bag, loss of use, loss of time, or similar expenses are not covered.

 

CONSUMABLE OR WEARABLE PRODUCTS: Products classed as consumables including clothing, footwear, water bottle/bladders, repair kits and sticker packs. These are all covered by a 1 year warranty against defects.
 
EXAMPLES OF COVERED DEFECTS: Defective sewing/stitching - in house craftsmanship of the product. Defective zippers, defective attachment hardware, and defective clips. All hardware, clips, attachments, velcro and zippers are covered for the first year of ownership and will be classed as defective if issues arise. After 1 year, these will not be covered under our warranty and classed as ‘wear and tear’.
 
EXAMPLES OF WEAR AND TEAR THAT ARE NOT COVERED: Reasonable wear and tear such as rips, scuffs, peels, fading, crash damage, broken zippers and hardware over one year.
 
IF WE ARE UNABLE TO REPAIR OR REPLACE YOUR PRODUCT: We may choose to send you a gift code for the amount shown on your proof of purchase or, if no proof of purchase is available, the most recent sale price of the product before tax.

Restrap is not responsible for any damage to bicycles (including paint and/or cosmetic damage), components, or other accessories resulting from the use, improper use, or installation of Restrap products. This includes, but is not limited to, damage from improper mounting, overloading, or excessive wear due to environmental conditions. It is the user’s responsibility to ensure proper installation and maintenance of our gear.

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